Operations Manager

Job Description: Operations Manager - Tāmaki Makaurau

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Operations Manager - Tāmaki Makaurau

Whakatauki He aha te mea nui o te ao? He tangata He tangata He tangata
What is the most important thing in the world? It is people It is people It is people

Purpose The Operations Manager contributes to the smooth running of the business through the delivery of effective support and kaitiakitanga of our operations.

We create pathways between exceptional people and specialist roles. When our clients entrust us with a role we need to always act in a tika and pono manner to honour that opportunity.
In all of our actions internally and externally we need to embrace our Niche values and act in a mana enhancing manner in all of our interactions.

1. Essential Work Activities
- Take responsibility for the smooth running of our Tāmakai Makaurau operations. In doing this act as the key contact point for all administrative and property related issues.
- Ensure all Tāmaki staff are on-boarded in a mana enhancing manner. In doing this, all equipment to be ordered in advance, and an induction plan arranged with relevant Rangatira.

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- Pending appointment of a Kaiwhakahaere Tāmaki Makaurau: o Assist with weekly one-to-one meetings with all Tāmakai based kaimahi, and

provide weekly activity reporting to Carl and Jane. o Assist with HR administration for all Tāmaki Makaurau kaimahi, including
monitoring and approval of leave and initial requests for support, assistance and equipment.
- Immediately escalate any other HR issues to Carl or Jane.
- Work with Carl and Jane on initiatives to ensure that all technology services and systems
are deployed to best advantage, with appropriate training of teams in place.
- Advise Carl and Jane on opportunities to improve operational effectiveness, and remove
operational tasks from our Kaiwhakahaere.
- Work with our Finance team to ensure effective processes are in place, and all required
information is available to ensure timely reporting.
- Assist in building employee and company benefits where possible (including Insurance
offerings for staff, maintaining corporate rates for hotels, transfer services etc).
- Assist with the review and implementation of new technology services as they are
identified to optimise operation and effectiveness of business. In doing so, assist in identification of potential advisors and suppliers where so required.
- Oversee contractor management - ensuring all contractor paperwork and set up of contractors in Vincere, Invoxy and Xero has been completed, developing roll-over processes, ensuring timely receipt of approved timesheets and invoices (Invoxy), assisting in all processes as required.
- Ensure all MoJ and other pre-employment checks are completed as appropriate.
- Ensure compliance for placements - all relevant checks completed and documents saved

to Vincere
- Support the consulting team with the completion of verbal reference checks (where
required)
- Liaise with IT providers and helpdesks to ensure ongoing team wide issues are resolved.
- Oversee new starter and exit processes, assisting where required.
- Organise events as required.
- Ensure stationery, kitchen and other supplies are ordered.
- Assist with our property portfolio, ensuring all services are optimised.
- Assist Carl, and Jane with other projects related to the optimisation and effective
management of the business as required.
- Escalate any privacy breaches for the office.
- Oversee all health and safety requirements for Niche.

2. Key skills and qualifications
- Solutions orientated
- Motivated self-starter that engages others
- Strong team player that builds inclusive cultures
- Intermediate level of te reo Māori (preferred), or willingness to learn.
- A knowledge of tikanga Māori (preferred), or willingness to learn.
- High level of administration skills.
- Ability to use Microsoft Word, Excel and Outlook.

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3. Cultural competency
- Participate in weekly te reo Māori lessons.
- Participate in tikanga Māori lessons.
- Participate in unconscious bias and other training as scheduled.
- Participate in Niche whānau events including mihi whakatau, poroporoaki and weekly

stand-ups and team meetings.

4. Key competencies
Customer Service
Listens carefully to gain an accurate understanding of the need or request.
Collaboration and team work
Is a supportive and caring team member.
Resilience and attitude to learning
Is open to receiving feedback and is willing to engage in an ongoing process of learning and development through on-the-job training and coaching.
Inquisitiveness
Takes an interest in people, organisations and what is happening in the world.
Not afraid to try something new. Uses initiative to find out what they do not know.
Multi-tasking and prioritising
Able to juggle multiple tasks and re-prioritising as often as needed.
Goes the extra mile to deliver. Not a clock watcher.
- Operations Manager - Tāmaki Makaurau
- Purpose
- 1. Essential Work Activities

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