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Senior Airport Lead

3 weeks ago

Auckland City, New Zealand Cathay Pacific Full time

ASD - Airport Services Delivery
- Auckland, New Zealand
- Cathay Pacific
- Application Deadline
31 Dec 2024

Company Description

Let your passion fly We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can go

Role Introduction

We have a 5-month fixed-term (32 hours per week) position for Senior Airport Lead to join our NZ team. This role can be based in either **Christchurch** Airport or** Auckland Airport**.

Key Responsibilities
- Manage and oversee the Cathay team and Ground Handling Agent (GHA) team dedicated to Cathay flight operations, including conducting flight briefings, and building a motivated and positive team culture
- Ensure employees and GHA are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Promoting and developing a culture of zero tolerance on safety and security incidents
- Lead and motivate team on the shift to meet customer service and OTP targets
- Continuously drive improvement in operational performance, effectiveness and productivity
- Proactively prevent and manage flight disruptions and irregularities
- Support and carry out station administration duties as required

**Requirements**:

- Availability to work shift work, Monday to Sunday
- At least 2 years customer service experience, preferably in airlines or airport services
- Demonstrable ability to work independently
- Self-motivated, builds constructive and effective working relationships
- Strong customer service mentality with superior interpersonal and communication skills
- Proven experience in motivating, coaching and developing team members
- Capability to plan and prioritise a high volume of workload
- Self-motivated, reliable and committed leader who enjoys teamwork
- Actively seeks continuous improvement and embraces data driven insights
- Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations

**Benefits**:

- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines.
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

You must have New Zealand work rights and be in New Zealand to apply. Unfortunately we will not be sponsoring any work visas.
- Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status_.