Customer Services Manager

6 days ago


Auckland City, New Zealand Linfox Full time

Job no:
493782
Work type:
Permanent - Full-time

**Location**:
Auckland, New Zealand
Categories:
Management

About Linfox | Mō Linfox

At Linfox Aotearoa New Zealand, our people are at the heart of everything we do. Guided by our values - Loyalty, Integrity, Fairness and Trust - we’re committed to delivering high-quality service across every part of our supply chain network.
- One of Australasia’s largest privately-owned logistics providers
- Over 65 years of trusted supply chain leadership
- Proudly operating across Aotearoa with a focus on safety, service, and sustainability
- Committed to creating a workplace that reflects and supports our diverse communities

About the role | Mō te tūranga mahi

We’re looking for a driven and experienced
Customer Service Manager

to lead our customer service function based at our Mangere site. This is a key leadership position where you’ll play a pivotal role in strengthening customer relationships, driving continuous improvement, and ensuring exceptional service delivery.

You will:

- Lead and mentor a team of Customer Service Representatives
- Act as the key contact for customer queries, feedback, and escalations
- Drive improvements in service delivery, efficiency, and customer satisfaction
- Manage reporting, claims, returns, and delivery tracking processes
- Collaborate closely with operations, logistics and transport teams for seamless service

About you | Mōhou ake

You’re a confident leader who thrives in a fast-paced, customer-driven environment. With a passion for service excellence and continuous improvement, you bring:

- Proven experience in a customer service leadership role, ideally in logistics or supply chain
- Excellent communication and relationship-building skills with internal and external stakeholders
- Strong analytical and problem-solving capabilities with attention to detail
- Comfortable working with CRM systems, data analysis, and performance reporting
- A team-oriented leader who thrives on coaching, feedback, and continuous improvement

If you're ready to lead with purpose and create meaningful outcomes for our customers, we want to hear from you
- Tell us why you're the right fit for this role
- We value diversity and welcome all backgrounds
- Join a team where your impact matters

Advertised:
23 Apr 2025 New Zealand Standard Time
Applications close:
30 May 2025 New Zealand Standard Time



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