Technical Coordinator

7 days ago

Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

Technical Coordinator
- Operations Professional
- Auckland
- Full-time
- New Zealand

We currently have an exciting opportunity available for a Technical Coordinator to join our professional technical support team based in East Tamaki. As the Technical Coordinator you will be responsible for the coffee machinery management of our Out of Home (petrol stations, café’s and business centres) customers.

In the role you will be responsible for:

- Coordinating and schedule machinery installations, de-installations, swaps, and repairs.
- Organizing refurbishment activities to meet second-hand equipment demand.
- Maintaining accurate machinery and equipment records in Salesforce, including stock movements.
- Managing workshop schedules and balance on-site repairs.
- Collaborating with sales, technical teams, and third-party providers to ensure readiness for installations and deinstallations, including freight and site preparation.
- Handling technical issue calls, log jobs in Salesforce, and escalate as needed.
- Oversee the deinstallation process to ensure timely completion.
- Keying installation order management for machinery delivery.
- Proactively resolve technical and logístical challenges.

**Qualifications**:
To be the best Technical Coordinator, we’re looking for someone who has the following skills and experience:

- 3 years’ experience in a similar role
- Previously FMCG experience would be highly regarded.
- Previous technical or warehousing experience would be highly regarded.
- SAP or Salesforce experience would be highly regarded.
- High level of computer literacy including MS Word and Excel.
- High attention to detail
- Continuous Improvement mindset
- Influential and team player
- Valid unrestricted work visa

Additional Information

**Perks**
- Competitive salary and discretionary bonus opportunity
- Enjoy half a day off on your birthday.
- Medical Insurance for you and your family.
- Income Protection and Life Insurance.
- Learning and development programs to support personal growth.
- Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.

**Due to the timing of this job advertisement, the screening process will begin in early January 2025**

JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2023, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

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