Technical Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Technical Support Officer, it starts with you
- Based in Dunedin
- Police Employee
- Permanent, full time
- Multiple positions available
- Nationally Advertised Vacancy
- JR 4690554

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

As a Technical Support Officer, you will support our Digital Forensic experts in their work through the provision of technical and administrative services. You will be positioned as the first point of contact for the unit and will report to the Manager of the Southern Digital Forensic Unit in Dunedin. Your role is vital in ensuring that investigation exhibits, and documentation is received from Police investigation staff and initial data extractions of the relevant exhibits are undertaken.

In this role you will be providing technical support to the Digital Forensics experts. You will assist internal staff with their requests by generating forensic copies of evidential items and carry out basic data extraction and recovery process from digital devices. You will also be dealing with high volumes of sensitive material and a high level of discretion is required.

No prior digital forensics experience is required. You will receive on-the-job training and development as part of the Digital Forensics career pathway.

**Key Accountabilities**:

- Receiving exhibits, detailing the items and confirming accuracy. You will be required to document the receipt and release of exhibits. This is 'end to end exhibit management' and maintaining the exhibit chain of custody.
- Creating forensic copies (cloning and extracting data) of evidential exhibits, including computers and cell phones.
- General administrative and reception duties, for example, answering the phone, dealing with incoming mail and maintaining the internal case management system.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others
- Demonstrate strong logical processing skills and be tech savvy
- Good communication skills both verbal and written
- Be able to work independently and as part of a united team
- Ability to multi-task, work well under pressure
- Demonstrate excellent customer service and be able to ensure excellent customer service is delivered to internal customers
- Be able to work in an environment that contains sensitive content.

Whakaritenga motuhake | Special requirements
- Full, clean driver’s license

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL:
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Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please c