Senior Service Designer I Nz Government Procurement

Discover a career with purpose at MBIE
Discover a career with purpose at MBIE
- Newly created role within System Improvement and Engagement
- Full-time permanent opportunity, Wellington CBD,
- $118,390 - $143,639 + Kiwisaver

**Tēnei tūranga - About the Role**:
The Senior Service Designer is a key member of the Discovery and Service Design team within the wider System Improvement and Engagement team at New Zealand Government Procurement (NZGP).
The Senior Service Designer is crucial in supporting NZGP to convert strategy and policy into effective operational services that reflect the needs of the various service users.
You will be part of a newly formed team with the mission of helping NZGP improve the way we work to focus on the needs of our customers. We will work with teams at NZGP and directly with agencies. As a new function at NZGP we will build a way of working and approach together. We will champion new approaches and collaborate with our stakeholders to create shared a view of the future
Each year, the New Zealand Government spends more than $50 billion on goods and services that are essential for the delivery of public services and infrastructure, economic growth, and the wellbeing of New Zealanders. The Government and the New Zealand public expect this spend to deliver value. NZGP is tasked with leading the settings, outcomes and performance of the procurement system managing this expenditure.
Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required
- Can advocate for the voice of user from across the government procurement system.
- Applies a customer-centric lens to solve problems and identify opportunities to improve key interactions and turn user insights into actionable experience changes.
- Demonstrable knowledge, experience and passion for user-centred design practices.
- Knowledge and experience of business change practices and user-centred change management.
- Confidence in both verbally and digitally presenting design artefacts and communicating design decisions to business leaders.
- Prior experience working as part of a large-scale transformation.
- Proven experience in design facilitation, running workshops and design challenges.
- Experience across web content, tools and transactional services, especially those with complex user journeys.
- Comfortable working with data, from gathering and analysis through to design and presentation.
- Superb attention to detail and problem solving skills, including the ability to communicate complex information in a clear and engaging way.
- Excellent analytical skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
- Confidence in explaining user needs to senior leaders and acting as a persuasive advocate for those needs both within the team and the wider organisation.
- Must have the legal right to live and work in New Zealand. Ētahi kōrero mō MBIE - About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.
E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huara