Level 1 Helpdesk Operator

2 days ago

Petone, New Zealand ECL Group Full time

ECL Group is a market leading provider of critical technology solutions to clients throughout New Zealand and Australia. We install and maintain critical infrastructure, equipment and systems including POS systems, unmanned payment terminals, back office systems and ATM's.

Currently we have a vacancy to cover our Night shift from 8.15pm to 6.15am - 4 days on, 4 days off. This role is based in our offices in Seaview, Wellington.

In this role you will be the first line of software support for our large base of customers. Our Helpdesk meets the support needs of our customers via remote access to on site connectivity to provide prompt resolution of issues. We support a variety of technology including point of sale systems & payment terminals, printers, networks.

We are a 35+ seat team, who work closely together to ensure the best service for our customers.
- A relevant qualification in IT or demonstrate experience working with software and hardware issues
- Client relationship skills
- Solid problem solving skills
- Top notch written and verbal communication skills
- Focus on continuous improvement
- Be hardworking and reliable and enjoy working as part of a close knit team
- Previous experience in a Helpdesk role though not a requirement would be an advantage
- Ability to write scripts or simple code would be useful

In return for your skills and experience we offer a role that will compliment your lifestyle, the opportunity to learn new skills and work with a close knit team.

In order to be considered for this opportunity, you must be a NZ Resident or Citizen.

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