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Trade Account Manager Support

3 weeks ago

Auckland City, New Zealand Mitre10 Full time

As part of the Riviera Hardware Holdings group, owner of Mitre 10 Mega Albany, Warkworth, Silverdale, New Lynn & Mitre 10 Whangaparaoa, this is an opportunity to join a fast-growing company striving for excellence. Put your excellent customer service skills, leadership and entrepreneurial spirit to work and become a part of our fun and successful team at Mitre 10 MEGA Albany.

With a vision to provide great quality products and the best value and expertise to enable our customers to have an affordable and easy Trade experience. This is your chance to grow your career within our “big box” format store.

We are seeking Mandarin speaking individual and has the ability to provide **_exceptional customer service_** & **_administrative support_** to our Trade Sales team and Trade Customer base.

**You will be responsible for**:

- Maximizing sales and profit through telesales.
- Contribute to the growth and retention of our customers by delivering exceptional service
- Following orders through from inception to delivery ensuring customer satisfaction
- Supporting the account management team to achieve their targets and manage timelines and lead times.
- Ensuring performance and project timelines are met and adhered to
- Proactively provide solutions to prospective and existing customers, by exploring their needs and recommending solutions as appropriate
- Ensure non-converted quotes are followed up within agreed time frames to provide exceptional service and reduce customer effort
- Maintain a high level of knowledge and understanding of our products
- Maintain Quoting Record Spreadsheets to a high standard, identify trends accordingly
- Create and maintain high professional standards that reflect Mitre 10 values and company purpose by ensuring all contacts and interactions are handled in a timely manner and are of the highest standard
- Work independently and as part of a wider team on both day to day accountabilities and project work
- Comply with all company processes and procedures
- Ensure data gathered during all interactions is complete and accurate
- Ensure you are a contributing to continuous improvement
- Contribute to a collaborative atmosphere with a positive, helpful and friendly attitude towards fellow team member
- Support both customers and team to manage timelines of project and procurement.
- Procurement/Receipting
- Maintaining data integrity
- Preparation of tenders/quotes
- Taking and processing orders
- Client enquiries and follow up
- Price negotiation & invoicing
- Organizing transport for direct to site orders
- Quoting for both Account Managers, internal customers and counter and account holder sales

Part of our success is the excellent customer service we provide and we are looking for someone who has the same drive to make sure that each customer is provided with everything they are looking for.

**You will need to be**:

- ** High level of Mandarin language proficiency required**:

- Communication expert who can manage multiple relationships efficiently and effectively with internal and external stakeholders, customers and suppliers.
- Organized and methodical.
- Desire to learn and develop within a team
- Sales driven; customer focused professional
- Resilient and tenacious
- Has the ability to inspire others
- Genuine Team Player
- Is constantly looking for ways to improve their own performance.
- Able to work autonomously and collaboratively
- Work with efficiency under pressure and to tight deadlines
- Possess high computer literacy
- Efficient in MS Office Suite: Excel, Outlook, Word & Power Point.

**What's in it for you?**

This role offers you the opportunity to be an integral part of one of New Zealand’s fastest growing independent retail businesses. We are proud to offer an industry leading learning and development framework, opportunities to grow your career, a generous staff purchase scheme and all the tools required to perform the role.