Mail and Customer Service Officer

3 days ago


Auckland City, New Zealand NZ Post Full time

Mail & Customer Service Officer | On-Call | Manukau
- $26.06

A role with variety The main purpose of your role will be to greet customers, face-to-face and provide assistance with any of our services, which will include post, and other ad hoc tasks and organising mail in the mailroom.

**Day to day you will**:

- Interact with customers whilst ensuring high levels of customer satisfaction,
- Actively promote products and services provided through the outlet,
- Work alongside a team to effectively manage customer issues and complaints
- Keep an eye out for opportunities to improve the way we deliver our services.
- Sorting and organising mail in the mailroom

**About You**:
To be successful in this role you will ideally have a background in customer service, retails skills and have a natural ability to work well with clients and colleagues to provide exceptional service at all times.

**We will also be looking for**:

- Be available to work as required Monday - Friday 6:00am - 5:00pm & Saturday 6am
- 12pm
- Ability to commit to punctuality and rostered hours,
- Strong verbal and written communication,
- Positive attitude and a proactive nature

Follow the link below to check out our video to get more insight into a day in the life
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.



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