Service Coach Anyquestions

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Type**: Fixed Term Hours: Part Time Location: Wellington Business Group: National Library Branch: Enterprise Partnerships Salary: $72,060 - $96,081
- Make a difference for young people in New Zealand
- Opportunities for Development
- Part time - 20 hours per week

AnyQuestions is a free online reference service for all New Zealand school students via live text-based chat that is managed by Services to Schools, Te Puna Mātauranga National Library of New Zealand.
The Service Coach is responsible for developing operator capability and enabling the nationwide AnyQuestions/Many Answers team to deliver excellent service to customers. The Service Coach will take a specialist role in the development of the AnyQuestions community of practice around operator performance. They are responsible for facilitating training, providing learning and development resources, and supporting operator success through mentoring and performance review.
The AnyQuestions/Many Answers service provides digital learning opportunities for New Zealand school students and education sector partners through a live online chat experience, supplemented by online guides and resources that encourage digital fluency.
The Service Coach will be a valued team member who positively contributes to achieving results to support our vision that young people have access to effective and connected library services that support their development as readers and digitally literate learners.
The individual we seek has the energy and drive to motivate and empower others, the flexibility to explore and take up innovative ideas, and the ability to be proactive in developing positive training solutions. In return we can offer you a stimulating role working across the AnyQuestions consortium and ample learning and development opportunities.

**We are looking for someone with**:

- the skills to interact with a wide range of people and build working relationships at all levels across the education sector,
- a good understanding of Te Marautanga o Aotearoa and the New Zealand Curriculum,
- the talent to express and convey information effectively via the spoken and written word (in both formal and informal situations),
- an interest in keeping up with current information literacy, trends and resources for young people and educators,
- experience developing people e.g. training, mentoring, coaching staff to reach their agreed goals, and
- at least 2 years recent experience working with young people as either a kaiako, teacher or librarian, or working in a related field.

**Please note**: This is 0.5 FTE fixed term role for one year. Occasional travel away from home (between 1-3 days at a time) may be required.
Working at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. National Library's Literacy and Learning Directorate sits within the Information and Knowledge Services branch, the Department's epicentre of information management, culture and heritage.
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
If you have a strong interest in and commitment to improving access to library services and resources for young people in Aotearoa and want a job that provides challenge and leadership opportunities, we would like to hear from you.

  • Service Coach Anyquestions

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    **Type**: Fixed term Hours: Part timeLocation: AucklandBusiness Group: National Library Branch: Enterprise PartnershipsSalary: $68,060 - $92,081 The Service Coach is responsible for developing operator capability and enabling the nationwide AnyQuestions/Many Answers team to deliver excellent service to customers. The Service Coach will take a specialist role...

  • Customer Service Coach

    2 weeks ago

    Auckland City, New Zealand LS Travel Retail Full time

    **As we prepare to move to a single operator model for the Duty Free Operations at Auckland Airport, we are looking to bolster our teams with like minded professionals with an interest in growing their career with a global leader, with a local heartbeat.** We are looking for an energetic, independent and enthusiastic team player for a brand-new Customer...

  • Agile Coach

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that...

  • Customer Service Team Leader

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    **We are looking for a reliable and motivated Team Leader to oversee our Night Shift Customer Support Team at our Auckland branch.** **Mō te tūranga mahi | About the role** In this role, you will provide hands-on leadership to ensure a high-performing, customer-focused work environment. Your guidance will be instrumental in driving efficiency, accuracy,...

  • Franchise Business Coach

    2 weeks ago

    Wellington City, New Zealand Infinitas Full time

    Strategic and Commercial Role - $80k base salary + STI + Company Car - Multi-site experience necessary We are looking for a strategic Franchise Business Coach to help rejuvenate a well-known franchise. The successful applicant will have the ability to empower and lift leadership capability across stores, to ultimately improve customer service, sales, and...

  • Team Coach

    6 days ago

    Wellington, Wellington, New Zealand Wise Group Full time NZ$80,000 - NZ$120,000 per year

    Pathways | Mō mātouAs a leading mental health and addiction service in Aotearoa, we empower individuals to live full lives in their communities. Prioritising mental health while aiming for overall well-being, we foster strong whānau connections. Our commitment to personalised support is reflected in our 'whatever it takes' wairua and spirit. The Benefits...

  • Agile Coach

    4 days ago

    Auckland City, New Zealand Auckland Council Full time

    **Empower agile teams and leadership** - **Fantastic opportunity to contribute to Tāmaki Makaurau’s future** - **Full-time opportunity** - **Hybrid working model** **He angitūtanga: The opportunity** Step into a dynamic role where your support will be instrumental in shaping Tāmaki Makaurau’s future. As an Agile Coach, you will be instrumental in...

  • Jenny Craig Coach

    2 hours ago

    Wellington City, New Zealand Jenny Craig Full time

    **A bit about us**: Jenny Craig is a world leader in delivering effective long-term weight management solutions. We offer a unique program with one-on-one personalised support for our members. We are masters in weight management and we believe in what we do. We understand our members' needs and provide the best support for ensuring a healthier and happier...

  • Agile Coach

    2 weeks ago

    Auckland City, New Zealand ANZ Banking Group Full time

    **Req ID**: 81355 **Department**: NZ Strategic Execution Performance **Division**: New Zealand **Location**: Auckland Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

  • Coach Groomer

    2 weeks ago

    Auckland City, New Zealand Ritchies Transport Full time

    **_The Opportunity;_** We’re on the search for full-time Coach Groomers to join our team based in Swanson! With a rotating roster of 7 days per week, we can keep you busy! We are looking for energetic people to take charge in ensuring our impressive fleet of vehicles in our InterCity/Tour fleet are immaculately presented and maintained to a high standard....