Cafe Manager

2 weeks ago

Auckland City, New Zealand ANTHONY AND EMILY LIMITED Full time

Anthony and Emily Limited was established in August 2015, specializing in operating cafes for local guests in Auckland.

We operate Patch Cafe, a family-friendly establishment in Hillcrest. Patch Café serves a selection of breakfast and lunch items, offering a diverse range of foods that include Asian and New Zealand cuisines.

We are now preparing to open another new branch on Lorne Street in early January 2025 and are starting the recruitment process for our staff.

**About the role**:
We are seeking a Cafe Manager to join our new branch. The person is responsible for maintaining and fostering a professional and positive work environment, promoting productivity, and ensuring high-quality customer service.

To be successful in this role, you should possess a solid understanding of exceptional customer service and how to cultivate long-term relationships in hospitality. Additionally, business management skills or experience would be essential.

You should also be capable of planning menus, organizing catering for events, and promotional activities. This includes developing materials and visuals from concept to production, such as main menus, dessert and drink menus, special event menus, children's menus, and promotional materials.

**What we offer**:

- full-time permanent role - 40-45 hours per week
- $30.00 to $32.00 per hour depending on experience and backgrounds.

**Key Task & Responsibilities**:

- Organize daily operations and motivate our staff to provide excellent customer service
- Ensure customer satisfaction and follow restaurant procedures to increase productivity.
- Lead, train and supervise staff, ensuring compliance with relevant legislation and governing bodies.
- Plan and organize special functions.
- Plan the menus, including suggesting styles, and produce visual materials.
- Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and restaurant standards.
- Maintaining relationship with customers and developing loyalty customers
- Monitoring and managing customer complaints.
- Arranging the purchasing and pricing of goods according to budget
- Develop new suppliers and maintain relationship with the current suppliers
- Maintaining records of stock levels and financial transactions
- Coordinating with the management for everyday operation and maintain financial and administrative records.
- Recruiting, managing and motivating staff both as individuals to realize their maximum potential.

**Requirements and skills**:

- A relevant diploma or higher qualification in hospitality, business management, or related fields;
- Previous experience in a managerial role within the hospitality industry, with a strong understanding of cafe operations and management, is preferred;
- Great attention to detail and time management;
- Strong communication skills and organizational skills;
- Availability to work within opening hours between 8 am and 10 pm, Monday to Sunday, including weekends and public holidays.

Applicants for this position should have NZ residency or the legal rights to work in NZ

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