Service Operations Coordinator

3 days ago


Auckland, Auckland, New Zealand Steris Ims Full time

Job Overview

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We are seeking a skilled Service Coordinator to join our team in New Zealand. As a key member of our service operations team, you will play a critical role in coordinating and supporting our Field Service Engineer (FSE) team.

Main Responsibilities

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  • Install and manage base database maintenance, including warranty management.
  • Prepare and issue service quotations.
  • Administer service contracts, including elaboration, billing, and revenue management.
  • Manage service order entry and processing, including parts, labor, and contracts.
  • Review customer purchase orders and work with the District Service Manager to resolve any discrepancies.
  • Assign equipment entitlements and maintain changes to preventative maintenance schedules.
  • Maintain vital documentation and keep data updated according to local SOPs.

Requirements

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To be successful in this role, you will require:

  • Adequate years of relevant working experience.
  • Prior field experience in medical device repair or hospital medical equipment management is an advantage.
  • Proficiency in MS Office, particularly Excel functions and Pivot Table Analysis, as well as Oracle system capabilities.
  • Excellent communication, organization, and customer service skills.
  • An independent, meticulous, and organized approach.
  • A strong sense of initiative, responsibility, and positive work attitude.
  • A team player mentality.


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