Dispute Resolution Manager

6 days ago


Wellington, Wellington, New Zealand Robert Walters New Zealand Full time

We are seeking a Dispute Resolution Manager to join our Risk/Compliance department. As a key member of our team, you will be responsible for managing formal complaints and industry reports regarding potential breaches of regulations and rules.

Your primary focus will be on accurately collecting information from involved parties, assessing complaints, drafting decisions for approval, and undertaking resolution processes as needed.

We are looking for an individual with proven experience in conflict, complaint resolution, case management, dealing with challenging behaviour, conversation and information management.

The ideal candidate will have effective communication skills to deal tactfully and sensitively with people at all levels and be able to work with limited supervision, make decisions, and work on their own initiative.

  • Key Responsibilities:
  • Collect and analyze information from involved parties to identify the root cause of complaints
  • Assess complaints and develop effective resolutions
  • Communicate clearly and transparently with stakeholders throughout the complaint process
  • Identify opportunities for improvement in our complaint handling processes

About the Role:

This is a permanent opportunity within our Risk/Compliance department. You will work closely with our team to ensure that all complaints are handled efficiently and effectively.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary package


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