Customer Service Representative

3 days ago


New Plymouth, Taranaki, New Zealand Hirepool Full time

We are seeking a skilled Customer Service Representative to join our team in New Plymouth. As a key member of our sales team, you will play a vital role in ensuring our equipment is fit for hire and providing exceptional customer service.

The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work well under pressure. You will be responsible for answering phone queries, raising customer contracts, and offering advice on which tools and machinery are required for different jobs.

We offer a comprehensive training program, so prior industry experience is not necessary. However, you will need to have a full driver's licence and basic to intermediate computer skills.

We pride ourselves on being a market leader in the hire industry, and we support our staff through ongoing training and development opportunities.

Key responsibilities include:

  • Providing exceptional customer service over the phone and in-branch
  • Helping customers choose the right equipment for their projects
  • Servicing a wide variety of hire plant
  • Working safely for yourself and our customers

We offer a great package of benefits, including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.



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