Senior Visitor Industry Representative

1 week ago


New Plymouth, Taranaki, New Zealand Taituarā Full time
About the Role

We are seeking a highly motivated and experienced Senior Visitor Industry Representative to join our team at Taituarā.

The successful candidate will assist in coordinating operational requirements, ensuring exceptional visitor service and experiences within our Visitor Information Centre and retail services. Key responsibilities include roster management, performance evaluation, customer satisfaction delivery, and adherence to industry standards.

  • Assist in managing the seven-day roster for i-Site Public Information staff members.
  • Contribute to delivering high levels of customer satisfaction across Cultural Experiences.
  • Collaborate with the Supervisor and Lead to maintain high standards and ensure ongoing training and improvement.
  • Undertake rostered shifts and assume responsibility as Museum 'weekend in charge' on a rotation basis.
Key Requirements
  • At least three years of experience in the visitor industry/tourism sector.
  • Proficiency in using a range of technology and Microsoft Office products.
  • Experience in managing a team.


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