Customer Service Representative

2 days ago


New Plymouth, Taranaki, New Zealand TSB Bank Full time

We're a profit for purpose organisation that empowers and enables our people to be their best. Our goal is to be the easiest bank to deal with.

Customer Interaction Role

This role focuses on customer interaction, involving a range of responsibilities aimed at providing outstanding service to our clients. The position encompasses handling escalations and having discretion to go above and beyond for customers.

Main Responsibilities:

  1. Assume responsibility for primary tasks, including onboarding and verification processes, AML/CFT compliance, or card operations, in accordance with regulatory requirements.
  2. Support secondary customer-facing responsibilities to assist clients across broader operations, adapting to provide help when necessary.
  3. Ensure accurate recording of necessary information for risk assessments, guaranteeing documentation is correct from the outset.
  4. Provide excellent customer service during interactions by ensuring response times and actions meet established service level agreements.

We're looking for candidates who have:

  1. At least 2 years of experience in financial services administration.
  2. Strong attention to detail and ability to monitor productivity targets, accuracy, and data integrity.
  3. Experience in customer service.


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