Field Service Support Coordinator
1 week ago
Job Summary
STERIS Instrument Processing - EMEA is seeking a skilled Service Coordinator to join our team in New Zealand. The successful candidate will be responsible for coordinating and supporting the Field Service Engineer (FSE) team to deliver exceptional customer service and drive business growth.
Key Accountabilities
- Coordinate install base database maintenance, including warranty management and contract administration.
- Prepare and issue service quotations, ensuring accurate pricing and timely delivery.
- Support the FSE team in managing service orders, parts, labor, and contracts, including review of customer purchase orders and resolution of discrepancies.
- Evaluate and schedule PM service contract bases, initiating activities to improve district performance.
- Manage spare parts inventory, purchasing, and delivery, as well as maintaining company tooling, equipment, and parts inventory.
- Receive and process service requests, addressing invoice errors, and data corrections.
- Collaborate with the collections department to resolve outstanding service invoicing issues.
Requirements
To be successful in this role, you will require:
- Adequate years of relevant working experience.
- Prior field experience in medical devices repair or hospital medical equipment management is an advantage.
- Proficiency in MS Office, including Excel functions, pivot table analysis, and Oracle system.
- Excellent communication, organization, and customer service skills.
- Independent, meticulous, and organized work habits.
- A strong sense of initiative, responsibility, and positive work attitude.
- A team player mentality.
What We Offer
STERIS offers a dynamic and supportive work environment, competitive compensation packages, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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