Customer Service Team Lead

2 weeks ago


Auckland, Auckland, New Zealand Auckland One Rail Full time

About the Role

Auckland One Rail is seeking a Customer Service Team Leader to support the testing of our City Rail Link project. The successful candidate will assist in demonstrating procedural and personnel readiness, participate in training and commissioning, and validate processes.

Key Responsibilities

  • Support CRL Testing: Participate in the T&C phase to validate our processes, demonstrating CSTL responsibilities for normal, degraded, and emergency operations.
  • PPNOP Updates: Identify gaps on current and proposed processes for the new stations to ensure they are ready for CRL Day 1 operations.
  • NZQA Qualified Assessors: CRL CSTLs will be NZQA Qualified Assessors to further assist in carrying out Competency Assessments for BAU staff.

Requirements

  • Experience in a customer-facing role, in a same/similar industry, retail or hospitality (essential).
  • At least 5+ years of current or recent team leader or supervisory experience, overseeing a team of 10+ people each day in a similar work environment (essential).
  • The ability to contribute to a professional testing environment and to comply with industry best practice.
  • First aid trained or the ability to obtain.
  • NZQA Level 4 Workplace Assessor qualification or the ability to attain this.
  • Ability to meet the functional fitness requirement for working in CRL underground stations (i.e., walking up 6 flights of stairs).


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