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Customer Experience Specialist

1 week ago

Christchurch, Canterbury, New Zealand Anz Full time

At ANZ, we strive to improve the financial wellbeing and sustainability of our customers. As a Banking Consultant, you will play a critical role in making this happen.

About the Role

In this position, you will provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending. You will also contribute to a significant uplift in customer engagement and advocacy, creating real customer value.

  • Provide excellent customer service and support
  • Contribute to business growth through customer engagement and advocacy
  • Conduct basic analysis of financial information relating to consumer lending

You will actively participate in and support bank programmes and initiatives, ensuring compliance with ANZ and branch policies and procedures. You will take responsibility for 'knowing your customer' from a risk perspective, demonstrating living the ANZ Values with customers and colleagues.