Customer Relationship Manager

4 days ago


Palmerston North, Manawatu-Wanganui, New Zealand ANZ Full time
About Us

We strive to shape a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our customers.

About The Role

As a Senior Personal Banker in our Personal Banking Branch Network, this role involves serving customers directly and managing them through their property purchasing journey. You will also provide support to junior solutions and service staff for more complex customer needs.

This role type is permanent / full-time. We offer flexible working arrangements, access to wellbeing services, and discounts on selected products and services from ANZ.

Your Day-to-Day Tasks

As a Senior Personal Banker, you will have the opportunity to:
  • Initiate and promote ANZ products as a role model,
  • Support the Branch Manager in delivering ANZ's retail strategy and day-to-day operations,
  • Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,
  • Take responsibility to 'know your customer' from a risk perspective,
  • Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach.


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