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Customer Experience Lead

3 weeks ago

Gisborne, Gisborne, New Zealand Farmers Trading Company Ltd Full time

Job Title

Sales and Service Manager

Job Summary

We are seeking an experienced Sales and Service Manager to join our team. As a key member of our management team, you will be responsible for driving department sales and taking full ownership for the team's sales performance.

You will manage, coach, develop and motivate the team to exceed sales budgets and drive a customer service culture across departments by ensuring high levels of customer service.

Key Responsibilities

  • Drive department sales and take full ownership for the team's sales performance
  • Manage, coach, develop and motivate the team to exceed sales budgets
  • Liaise with VM to ensure all visual elements (banners, windows, hot spots) are in place, on time before store opening
  • Drive a customer service culture across departments by ensuring high levels of customer service
  • Implement & communicate promotional plans for upcoming events