Partner Engagement Specialist

7 days ago


Auckland, Auckland, New Zealand Xero Full time

Xero is seeking a passionate Partner Community Manager to play a crucial part in strengthening the connection between our company and its accountant and bookkeeping (ABs) partners. This role offers an exciting opportunity to foster a vibrant and engaged community that reflects the interests, challenges, and ideas of our partners.

The successful candidate will be responsible for actively championing Xero's partners, ensuring their voices are heard and that the issues affecting their profession are well represented within our organisation. They will also be responsible for driving valuable discussions and insights within the community through their deep understanding of technology and accounting software.

Key Responsibilities:

  • Championing the importance of best-in-class partner community programs inside the business
  • BUILDING NEW RELATIONSHIPS AND STRENGTHENING EXISTING ONES TO SUPPORT AND DEVELOP ITS SUCCESS
  • Managing the Xero Partner Facebook Community group, a lively group of accountants and bookkeepers discussing the issues of the day, making connections and working together to solve problems when issues arise.
  • Overseeing XPAC, our advisory panel of accountants and bookkeepers, including ensuring a two-way flow of communications with the XPAC as well as managing and coordinating events with them.
  • Recruitment of new XPAC members biennially

Critical Competencies:

  • Highly proactive and self-motivated individual with strong work ethic and positive demeanor
  • Proven experience managing social communities for online brands, maintaining/growing community health metrics
  • Able to thrive in a dynamic work environment and switch rapidly from strategy to execution
  • Excellent communication skills
  • Strong project management and organisational skills
  • Focus on measurable impact and providing regular updates on performance
  • Team-oriented
  • Aptitude to quickly come up to speed on new technology concepts


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