Senior Customer Experience Manager

1 week ago


Christchurch, Canterbury, New Zealand Medem Group Full time
About the Role

The Medi-Map Customer Support Manager will lead the Customer Support Team with a focus on delivering exceptional customer experiences. This pivotal role focuses on understanding and exceeding customer needs, optimising processes, and continuously enhancing the overall customer journey to ensure satisfaction and long-term success.

Key Responsibilities
  • Lead the Customer Support Team in delivering exceptional customer experiences
  • Understand and exceed customer needs by optimising processes and continuously enhancing the customer journey
  • Foster strong relationships with customers and stakeholders to drive satisfaction and long-term success
About You

We are looking for a dynamic and detail-oriented Customer Support Manager with a strategic mindset and a collaborative approach. Key competencies include:

  • Leadership experience – 5+ years of managing customer support teams in a SaaS or software environment (healthcare tech preferred)
  • Customer focus – A collaborative, empathetic approach to enhancing customer experiences
  • Problem-solving skills – The ability to identify and address challenges effectively while driving meaningful improvements
  • Organisational skills – Proven experience managing in-office and remote teams


  • Christchurch, Canterbury, New Zealand Dplinsurance Full time

    At Autosure Insurance, we're committed to providing exceptional customer experiences in the automotive-owner protection policies sector. As a Senior Customer Experience Manager, you'll lead a high-performing team to achieve outstanding results.We foster a culture of engagement and excellence within our Customer Services Team, driven by your leadership and...


  • Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    Opportunity SummaryWe are seeking a Resident Experience Coordinator to join our team at Kisco Senior Living.This role involves providing exceptional customer service via the front desk, ensuring a warm, secure, and friendly atmosphere in our community.Responsibilities include monitoring residents and guests, assisting with requests, answering calls,...


  • Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    Join Our TeamWe are seeking a highly motivated and experienced Customer Service Associate to join our team at Kisco Senior Living.This is an excellent opportunity to make a positive impact in the lives of our residents and their families.Your primary responsibility will be to provide exceptional customer service via the front desk, ensuring a warm, secure,...


  • Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    Job OverviewKisco Senior Living is a dynamic and award-winning leader in the senior living industry, with 30 years of experience.


  • Christchurch, Canterbury, New Zealand Te Runanga O Ngai Tahu Full time

    About Us\We're Franz Josef Glacier Guides, a part of Te Runanga O Ngai Tahu, taking pride in warmly welcoming visitors to our experiences. Our core value of Manaakitanga drives the way we do business, offering unique experiences and a great place to work.\A Little Bit About You\\You'll have a minimum of 3 years' experience in a senior administration...


  • Christchurch, Canterbury, New Zealand Chorus Nz Limited Full time

    At Chorus NZ Limited, we're shaping a future where all New Zealanders are free to access opportunities that define their own lives. As the Head Of Customer Connect, you'll play a pivotal role in ensuring our connection programmes deliver on performance, experience, and cost-efficiency.About the RoleThis is a broad and highly collaborative role that touches...


  • Christchurch, Canterbury, New Zealand Te RÅ«nanga o NgÄi Tahu Full time

    Retail Operations and Stock ManagementThe success of our retail operations relies on efficient stock management and visual merchandising. As a Senior Retail Assistant, you will play a crucial role in maintaining high standards across both areas.Your Key ResponsibilitiesSupport stock ordering, ensuring timely delivery of products and optimal inventory...


  • Christchurch, Canterbury, New Zealand Sunrise Senior Living Full time

    About UsSunrise Senior Living is a leading provider of senior living services. Our team members are dedicated to delivering high-quality care and services to our residents, while also providing opportunities for growth and development.As a Business Office Coordinator, you will play a vital role in supporting the community with business administration, human...


  • Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    At Kisco Senior Living, we are committed to providing exceptional care and services to our residents. We are seeking a highly skilled Senior Living Community Hospitality Specialist to join our team as a Bartender.The ideal candidate will have a strong background in hospitality and a passion for delivering exceptional customer service. If you are a motivated...


  • Christchurch, Canterbury, New Zealand Tesla, Inc. Full time

    We are seeking a talented Customer Experience Associate to join our service team at Tesla Motors. In this role, you will be responsible for delivering exceptional customer experiences through effective communication, technical expertise, and a commitment to quality.Your Key Responsibilities will include:Providing timely and effective responses to customer...


  • Christchurch, Canterbury, New Zealand Barclays Uk Full time

    Company Overview">At Barclays, we're passionate about delivering exceptional customer experiences. As a Senior Customer Service Advisor, you'll play a vital role in helping us achieve this goal.">Job Description">">We're seeking a highly skilled and empathetic individual to join our team as a Senior Customer Service Advisor. In this role, you'll be...


  • Christchurch, Canterbury, New Zealand Sunrise Senior Living Full time

    Responsibilities and QualificationsKey Responsibilities:Build meaningful relationships with residents and their families through regular communication, care planning, and assistance with daily tasks.Develop and maintain Individualized Service Plans (ISPs) that cater to each resident's unique needs and preferences.Participate in care coordination and...


  • Christchurch, Canterbury, New Zealand Sunrise Senior Living Full time

    About Sunrise Senior Living:Sunrise Senior Living is a leading provider of senior living services, dedicated to enriching the lives of our residents and their families. Our mission is to champion the quality of life for all seniors, and we strive to create a warm and welcoming environment that promotes independence, dignity, and purpose.We are committed to...


  • Christchurch, Canterbury, New Zealand Supercheap Auto Full time

    Role OverviewThis is a challenging yet rewarding opportunity to join our team as an Assistant Store Manager. You'll be responsible for leading a team of retail professionals, managing daily store operations, and driving sales growth. If you're a motivated and results-driven individual who thrives in a fast-paced environment, we want to hear from...

  • Senior Care Nurse

    2 weeks ago


    Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    Kisco Senior Living is committed to providing exceptional care to our residents, and we are seeking a skilled Licensed Nursing Professional to join our team. In this role, you will provide high-quality nursing care to our residents in a senior care setting.About the JobThis is a rewarding opportunity for an experienced nurse to make a meaningful impact on...


  • Christchurch, Canterbury, New Zealand Datacom Full time

    Job DescriptionThe Senior Solution Advisor plays a critical role in solving our clients' service experience objectives by designing and proposing operational solutions. This includes growing their business, increasing community engagement, reducing risk, or optimising spend.This is an opportunity to utilise your expertise in Customer Experience (CX) and...


  • Christchurch, Canterbury, New Zealand Cotton On Group Full time

    About The RoleAs a Store Manager at Cotton On Group, you will be responsible for leading and embedding a culture that drives business outcomes for your store. You will enable and empower your team to deliver multiple brand moments and an elevated customer experience. Identify your team's development needs and motivators to drive wellness, engagement and...


  • Christchurch, Canterbury, New Zealand Sourced It Recruitment Full time

    Job DescriptionWe are seeking an experienced IT professional to join our client's team as an Australasia IT Support Manager. This role offers a unique opportunity to lead a high-performing team and drive improvement in service delivery.About Our ClientOur client is a well-established brand icon in New Zealand, with a strong reputation for its culture of fun,...


  • Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    Job DescriptionThe Resident Care Manager directs, coordinates, and supervises care services provided by care associates for the residents within the Assisted Living Department. Responsible for ensuring exemplary service is delivered with integrity, dignity, and compassion. May be responsible for medication control and coordination with physicians to ensure...

  • Maintenance Manager

    4 days ago


    Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    About Us:Kisco Senior Living is a dynamic leader in the senior living industry with 32 years of experience. Our mission is to create exceptional living environments for our residents and a great place to work for our associates.">Job Summary:We are seeking an experienced Maintenance Manager to oversee maintenance and housekeeping services, manage...