Senior Customer Experience Manager
1 week ago
At Autosure Insurance, we're committed to providing exceptional customer experiences in the automotive-owner protection policies sector. As a Senior Customer Experience Manager, you'll lead a high-performing team to achieve outstanding results.
We foster a culture of engagement and excellence within our Customer Services Team, driven by your leadership and expertise.
You'll develop and implement process improvements to enhance efficiency and customer satisfaction, while handling inbound and outbound calls and responding to emails.
Key Requirements:
- Legal right to work in NZ as defined by Immigration NZ
- In and outbound call handling experience
- Minimum 5 years' experience in insurance, general office administration, or credit control
- 2+ years' experience supervising a small team
- NCEA Level 3 English and Maths or equivalent
- Computer literacy
We offer:
- Competitive salary reviewed annually
- Free Life Insurance and a free Will
- One day a week working from home
- A day off on your birthday
- The chance to work with an awesome team who love what they do
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