Customer Support Ambassador

5 days ago


Auckland, Auckland, New Zealand Auckland Council Full time
Customer Support Ambassador

Overview:

Auckland Council is seeking a Customer Support Ambassador to join our team at the Lloyd Elsmore Park Pool and Leisure Centre. As a key member of our frontline service team, you will be responsible for delivering exceptional customer experiences and ensuring a positive impression of Auckland Council.

Job Description:

As a Customer Support Ambassador, you will work closely with our diverse customer base, providing face-to-face and phone support, and resolving inquiries in a professional and effective manner. You will also have the opportunity to develop your skills and knowledge, and contribute to the growth and development of our team.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers
  • Resolving customer inquiries and issues in a timely and professional manner
  • Work collaboratively with our team to achieve goals and objectives
  • Contribute to the development and implementation of new initiatives and programs

Requirements:

  • Proven administration and communication skills
  • Ability to use initiative to resolve problems and satisfy customer needs
  • Outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service
  • Permanent part-time position (36 hours), Monday - Sunday

Benefits:

  • Opportunity to upskill and progress your career
  • Access to a range of fantastic Auckland Council benefits, including partnership discounts and free use of facilities
  • Reliable and commitment to working early, late, and weekend shifts


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