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Shop Leadership Position

1 week ago

Christchurch, Canterbury, New Zealand New Zealand Red Cross Full time
About the Job

We are seeking a skilled Shop Leadership Position candidate to lead our team in Hornby. As a key member of our leadership team, you will be responsible for driving sales, hitting targets, and thriving in a fast-paced environment.

Key Responsibilities:

  • Oversee day-to-day operations of the shop, ensuring effective execution of tasks and activities.
  • Lead a team of Assistant Managers, Volunteers and support an effective and collaborative team environment, while maintaining shop rosters.
  • Recruit, train and retain shop employees with the support of the Retail Regional Manager.
  • Foster a positive team culture by providing training and development opportunities to enhance customer service and skills.
  • Develop and maintain monthly reports on shop performance, sales trends, donations, and volunteer activities.
Requirements

To be successful in this role, you will need to have:

  • Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling.
  • A minimum of 2 years experience in a management role, preferably in retail or a customer service oriented role.
  • Proven ability to lead, motivate, train, and develop teams, ensuring high performance and fostering a positive work environment.
  • Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.