Retail Service Representative

5 days ago


New Plymouth, Taranaki, New Zealand Vodafone New Zealand Limited Full time

Role Summary
This role involves working as a key member of our Frontline team at Vodafone New Zealand Limited's New Plymouth Store. You will be responsible for delivering exceptional customer service, ensuring that customers' needs are met and exceeding their expectations.

Your Key Responsibilities
* Deliver world-class service through any touchpoint, including phone, email, or in-store visits.* Engage in active listening, management, and care to deliver a high standard of customer experience.* Resolve service/technical issues in a timely manner.* Diagnose, troubleshoot, and engage with experts within the team for additional support.* Actively contribute to knowledge sharing and learning across the team.* Ensure new sales and service orders are accurate and align customer expectations.* Respond to all customer interactions via various channels and identify appropriate solutions.

Your Skills and Qualifications
* Customer-obsessed with excellent communication skills.* Logical thinker, flexible in attitude, and curious and driven to help customers.* Previous experience in a customer service environment and technical understanding/knowledge of products and services.* Motivation to achieve/exceed KPIs and targets.* Comfortable working rotational shifts, including evenings and weekends.* Confidence in managing multiple customers & cases from simple to complex.* Motivation to stay current with technology and pursue informal learning (on the job, via colleagues).



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