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Customer Experience Liaison

2 weeks ago

Christchurch, Canterbury, New Zealand New Zealand Government Full time

Role Overview

We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our Contact Centre, you will play a vital role in supporting the delivery of ACC's Huakina Te Ra Strategy.

About Us

ACC is committed to improving lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury. Our vision is Tonui Ake Nei Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.

Your Responsibilities

  • You will be one of the first voices our customers hear on their way to recovery, answering inbound calls from our clients and providers.
  • You will provide a great customer experience, consistently meeting our high standards.
  • You will work with a diverse range of people from all different walks of life, using your clear verbal and written communication skills.
  • You will be adaptable and able to work under pressure in a fast-paced environment.
  • You will have opportunities to continually grow and develop your skills as a Customer Experience Representative.

Benefits

  • The starting salary for this role is $59,000 PLUS a 9% superannuation contribution.
  • We offer a range of other benefits, such as subsidised health insurance and corporate discounts across a range of retailers.
  • You will have regular career and development conversations with your leader and on-the-job skill development and coaching.
  • Many of our team have progressed into a variety of roles at ACC, including roles that support financial payments, client recovery, and people leadership.