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Claims Resolution Coordinator

1 week ago

Christchurch, Canterbury, New Zealand Suncorp New Zealand Full time

Job Description Summary

This role involves providing exceptional customer service and resolving claims in a timely manner. You will be working closely with our internal and external business partners to deliver outstanding results.

Your Key Responsibilities:

  • Provide market-leading customer solutions for Business Property claims across all classes of Business claims.
  • Manage customer relationships, interactions, and expectations to ensure customer satisfaction and delivery of the service promise.
  • Develop and maintain relationships with internal and external business partners to ensure ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved.

What We Are Looking For:

  • 5 years of claims management and resolution experience, including high-level customer interaction competency to finding sensible solutions to progress claims quickly and effectively.
  • Strong customer service and conversation capabilities.
  • Active listening, critical thinking, and negotiation skills.

What We Offer:

  • Competitive salary and discretionary annual bonus.
  • Discounts on Vero Insurance.
  • Free life, salary continuance, and trauma insurance cover.
  • Flexible leave of up to four days per year in addition to annual leave.
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity.
  • Flexible work arrangements embracing a healthy work-life balance.
  • Flexible benefit of $250 annually for gym membership or hobbies.
  • Ongoing learning and development opportunities.