HR Solutions Expert

3 days ago


Wellington, Wellington, New Zealand Employment Hero Full time
About the Role

At Employment Hero, we're on a mission to simplify the world of work for Small and Medium-sized Businesses (SMBs) worldwide. As an HR Implementation Consultant, you'll play a vital role in achieving this goal.

You will manage a portfolio of SMB customers and guide them through setting up and adopting our platform. This includes designing, developing, and delivering workshop content to multiple clients on HR implementations based on best practice.

Your primary focus is to ensure that our customers, partners, and internal stakeholders have the knowledge and skills they need to proficiently operate and administer our HR software.

Responsibilities
  • Manage client projects and contribute to process improvement initiatives
  • Provide technical assistance to customers via support channels
  • Be an influencer, presenter, trainer, problem solver for all things HR
  • Support payroll customers in dual Employment Hero Implementations
  • Document content to support system implementation
  • Handle customer escalations and objections where appropriate


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