Technical Application Support Team Lead
3 days ago
About Us
At Up Education, we're committed to elevating and empowering students to unlock their potential. As a leading Australasian dual-sector education group, we deliver foundation, vocational, and higher education to domestic and international students.
We pride ourselves on our agility, responsiveness to the changing world, and commitment to developing our staff.
The Role
This is a hybrid role that combines strong leadership with hands-on technical expertise. You'll be responsible for team development, performance management, and ensuring the team meets its service delivery goals. Approximately 60% of your time will be dedicated to people management, and 40% to technical responsibilities.
Your Key Responsibilities
- Leading an Application Support team with proven people leadership and management skills
- Working in an agile environment, facilitating problem resolution with internal support team members and vendors
- Ensuring team performance aligns with service delivery goals
- Maintaining a strong technical background in application support
About You
You'll be an Application Support professional who thrives in a dynamic environment, excels at balancing leadership responsibilities with technical challenges, and is passionate about delivering exceptional application support while empowering your team to succeed. You'll have a strong background in Application Support, recent experience with lead/people management responsibilities, and excellent communication and stakeholder engagement skills.
What We Offer
Flexible working arrangements balancing home and office work, a supportive team environment with ongoing commitment to training and development, and a fantastic opportunity to be part of an energizing team and growing company.
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