Client Relationship Manager

2 weeks ago

Tauranga, Bay of Plenty, New Zealand Suncorp New Zealand Full time

Role Summary
This role involves delivering exceptional customer service while driving commercial success. You will be responsible for providing timely and accurate policy and underwriting advice to colleagues, supporting efficient processing and credit control.

About Us
Suncorp New Zealand is committed to creating a diverse, accessible, and inclusive culture. We believe our best workforce is one that is diverse, talented, and passionate, and where our people feel included, valued, and connected.

Responsibilities
Act as a key point of contact for client and intermediary enquiries, ensuring smooth policy processing transactions. Contribute to strategies that drive customer retention and growth, enhancing the customer experience. Assist with policy processing and credit control tasks as needed. Support the training of new employees to ensure a smooth transition and growth within the team.

Requirements
Proven experience in the insurance industry, ideally with a background in commercial or rural insurance and working with intermediaries. Familiarity with Solvit and Committ systems. Strong communication skills, both verbal and written. Proficiency in Microsoft Excel and Word. Coaching and training experience. A collaborative and solution-focused mindset with a drive for continuous improvement.

Benefits
Flexible work arrangements embracing a healthy work/life balance. Discounts on Asteron Life, Vero, and Southern Cross medical insurance. Free life, salary continuance, and trauma insurance cover. Up to four days per year flexible leave in addition to annual leave. $250 annually for gym membership or hobbies.

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