Relationship Manager

Do you thrive in a dynamic environment where every day brings new challenges and opportunities?
If so, we have the perfect role for youWhy choose Lotto?At Lotto NZ, we're believers in inspiring Kiwis to dream big.
So, working with us means doing meaningful mahi that benefits good causes across Aotearoa.
All while having a fun time along the way.Everything we do comes back to making sure Kiwis can play in a way that's healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.A Bit About The RoleAt Lotto NZ, we are dedicated to delivering exceptional customer service and ensuring our retailers have the support they need to succeed.
As a Relationship Manager, you will be at the heart of this mission, acting as the key point of contact for your portfolio of retailers in the Bay of Plenty and surrounding areas.As a Relationship Manager, you will be responsible for managing all aspects of the relationship with our retailers, from opening new stores to ensuring ongoing success.Your focus will be on bringing our customer vision to life in each store, providing support and guidance, and driving sales growth.Key ResponsibilitiesRelationship management: Build and maintain trusting and collaborative relationships with retailers.
Provide advice, identify opportunities, and add value with each interaction.Customer experience: Ensure winning customer experiences in all stores.
Gather customer insights and use them to improve the in-store experience.Safe gambling: Champion our Play Smart programme to minimise the risk of harm from problem and underage gambling.Operations: Manage the end-to-end process of store openings, closures, and upgrades.
Ensure compliance with all relevant standards and documentation.Training: Deliver training to retailers and their staff on Lotto NZ systems, processes, and products.Health & safety: Ensure the safe installation and maintenance of Lotto NZ equipment in stores.What We're Looking ForCommunication skills: Effectively communicate both verbally and in writing to build strong relationships with a diverse range of people.Time management: Prioritise your workload to maximise time and financial resources.Retail experience: A thorough knowledge of the retail industry with 5+ years of experience.Leadership: Confidently lead challenging conversations and manage store performance.Analytical skills: Use data to develop sales plans and identify key retail drivers.Driver Licence: This role has a company vehicle as a tool of the trade so a current clean NZ drivers licence is required.Come As You AreWe want you to feel at home when you're with us.
We accept you and celebrate you exactly as you are, no matter your background.At Lotto NZ, we believe that when everyone's in, everyone wins.
That's why we're committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of.
Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understoodThis is your opportunity to join a group of good people, with good vibes who support each other like whanau.How We Care For YouTo help you win at work and beyond, we've created some purposeful ways to look after you, your whanau and the community we share.
Some of this includes:Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.Personalised development to help you grow, including access to tools like LinkedIn Learning.Recruitment referral bonus.An array of health and wellness benefits such as free flu jabs and access to EAP.Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably.Don't worry if you think you don't tick all the boxes - if you have passion and interest, we would love to hear from you.While applications from any background are actively encouraged, the right to work in New Zealand is a must.
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