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Technical IT Support Professional

1 week ago

Auckland, Auckland, New Zealand Brilliant Computers Full time

**Job Description**

We are seeking a Technical IT Support Professional to join our team at Brilliant Computers in Auckland, New Zealand. As a key member of our IT department, you will be responsible for providing technical support and maintenance services to our clients.

**Responsibilities:**

  • Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals hardware problems.
  • Provide basic knowledge of enterprise LAN and WAN setups and concepts.
  • Perform smart hand activities under instruction-based activities at sites and from Remote Team.

**Requirements:**

  • Basic administration of Windows O/S and MAC OS.
  • Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels.

**Desirable Skills:**

  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN, and others.

**Personal Qualities:**

  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time.
  • Takes proactive ownership and works with a sense of urgency.