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Business Operations Manager

2 weeks ago

Porirua, Wellington, New Zealand Summerset Holdings Full time
Job Summary:
The Business Manager at our Kenepuru Village will play a critical role in driving business growth and success. This individual will be responsible for overseeing the overall business management of services, focusing on key performance metrics for care, including occupancy, profitability, customer satisfaction, and quality service delivery. The successful candidate will possess strong financial and business acumen, sound operational leadership experience, and a proactive approach to planning. They should have 3-5 years of experience managing contracts or business operations, be proficient in working with data, producing meaningful insights, and analysis. Excellent verbal and written communication skills are essential, along with the ability to present and facilitate discussions.

Responsibilities:
  • Manage and optimize business operations to drive revenue growth and improve efficiency
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and manage a team of administrators to ensure effective support for business operations
  • Analyze data and market trends to inform business decisions and drive growth
  • Maintain relationships with internal stakeholders, including Care Centre Managers and Village Managers, to ensure alignment and cooperation
  • Ensure compliance with regulatory requirements and company policies