Retail Operations Manager

7 days ago


New Plymouth, Taranaki, New Zealand Torpedo7 Fitness Ltd Full time

At Torpedo7, we're passionate about making the outdoors accessible to everyone. Our stores across New Zealand and online presence equip Kiwis with top-notch outdoor gear, apparel, and footwear.

We're seeking a seasoned Retail Operations Manager who can lead our team and inspire strategic thinking. As Store Manager of our New Plymouth location, you'll have the opportunity to mentor and motivate your team, drive marketing efforts, and elevate store performance.

About the Role

  • As a full-time position, you'll work 40 hours a week, overseeing the day-to-day operations at our New Plymouth Store.
  • You'll be responsible for guiding your team, handling customer queries, and maintaining a welcoming environment that fosters repeat business.
  • Your passion for the outdoors will be contagious, motivating your team to deliver exceptional customer service while meeting sales targets.
  • You'll work closely with the Regional Manager to set and achieve store goals, driving results through effective leadership and teamwork.

Key Responsibilities:

  1. Inspire and lead a high-performing team to exceed sales targets and provide outstanding customer experiences.
  2. Drive operational excellence by ensuring efficient stock management, rostering, and store maintenance.
  3. Create legendary customer experiences by sharing product knowledge and fostering a welcoming environment.
  4. Adapt to changing retail demands and support your team in delivering results under pressure.

What You'll Bring:

  • Proven experience managing a retail store and leading sales teams.
  • A genuine love for the outdoors and passion for helping customers find the perfect gear.
  • Excellent communication skills and ability to handle customer feedback with a customer-first approach.
  • Physical stamina to manage tasks throughout your shift and adapt to changing store demands.


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