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Career Development Representative

1 week ago

Hamilton, Waikato, New Zealand Genesis Energy Nz Full time

About Our Culture

We're proud to be an inclusive workplace that celebrates diversity and empowers our employees to succeed together. At Genesis Energy NZ, we believe in succeeding together and growing with energy.

Job Description

We're looking for talented individuals to fill Customer Service Representative roles in our Hamilton Central office. As a key member of our team, you'll be responsible for delivering exceptional service and supporting our customers in achieving their goals.

Key Responsibilities

  • Provide top-notch service to our customers, resolving their inquiries efficiently and effectively.
  • Utilize your problem-solving skills to add value and handle various tasks and enquiries.
  • Meet productivity and performance metrics in a fast-paced, supportive environment.

Requirements

To succeed in this role, you'll need:

  • Demonstrated customer service experience with high emotional intelligence.
  • Confidence navigating multiple computer systems.
  • A friendly and helpful nature with strong written and verbal communication.
  • Excellent attention to detail and ability to learn on the job.
  • A real team focus - we support each other and jump in when needed.

Benefits

In return for your hard work and dedication, we offer:

  • A competitive starting salary of $57,900.
  • We'll match up to a 4% KiwiSaver contribution.
  • $100 a year towards a wellbeing-related appointment, membership, or equipment.
  • 1 day of paid volunteer leave a year.
  • Paid training and comprehensive on-the-job support.
  • Career progression pathways and plenty of opportunities to grow within the organisation.