Technical Support Specialist
3 days ago
Job Summary
We are looking for a highly motivated Technical Support Specialist to join our team in Auckland. As a key member of our Field Service team, you will be responsible for providing exceptional technical support to customers.
Key Responsibilities:
- Provide on-site technical support to customers, ensuring prompt and accurate issue resolution.
- Collaborate with cross-functional teams to advance product development and customer satisfaction.
- Develop and maintain strong relationships with customers, understanding their needs and preferences.
- Stay up-to-date with industry trends and product developments to optimize technical support services.
Required Skills:
- Strong problem-solving skills and analytical thinking.
- Excellent communication and interpersonal skills.
- A minimum of three years of technical support experience.
- Proficiency in using CRM software and remote desktop tools.
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