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Operations and Customer Service Specialist
1 week ago
**About Us**
At ASB, we strive to empower our customers to achieve their goals. We're seeking an experienced professional to join our dynamic team as a Withdrawals Consultant.
This role involves ensuring operational excellence while delivering exceptional customer service. You'll maintain a delicate balance between service, business, policy, and risk considerations.
Your key responsibilities will include:
- Delivering Superior Customer Service: Responding to and effectively managing customer inquiries, complaints, and issues.
- Exception Management: Investigating and resolving exceptions in a timely manner.
- Risk Management: Identifying and mitigating potential risks within the team.
We offer a flexible and supportive work environment with a focus on innovation and continuous improvement.
