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Digital Support Team Member

2 weeks ago

Auckland, Auckland, New Zealand Crimson Global Academy Full time

Crimson Global Academy is a fast-growing and innovative EdTech company, recognised for its commitment to excellence in education.

We are looking for a talented Digital Support Team Member to join our support team, playing a vital role in delivering high-quality customer experiences.

In this position, you will be responsible for providing technical assistance to our global community of customers, utilising your expertise to resolve complex issues and enhance customer satisfaction.

Responsibilities and Expectations
  • Customer Support: Provide prompt and professional responses to customer inquiries, ensuring timely resolution of technical issues.
  • Technical Expertise: Stay up-to-date with the latest technological developments, applying your knowledge to troubleshoot and resolve complex customer issues.
  • Continuous Improvement: Contribute to the development of best practices and processes, driving continuous improvement in customer support services.