Data Analyst for Performance Improvement

5 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time

About the Role: We are seeking a skilled Data Analyst to join our team. As a Data Analyst, you will be responsible for interpreting customer analytics and insights to drive performance improvement.

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The Opportunity: In this newly created role, you will use your data analytics skills to drive outcomes and performance improvement. You will design and implement campaign strategies delivering targeted omni-channel customer communication which supports the effective recovery of outstanding debts while maintaining positive customer relationships and meets compliance with regulatory requirements.

Your Responsibilities:

  • Provide, analyse and interpret complex data sets related to NZTA's revenue
  • Identify how best to communicate with customers and at which point in the cycle
  • Design and implement campaign strategies
  • Monitor campaign and collection lifecycle effectiveness and make recommendations for improvements

About You: To be successful in this role, you will bring:

  • Proficiency in data analysis and reporting tools
  • Strong analytical and problem-solving skills to achieve successful campaign performance
  • Experience with statistical modelling and forecasting
  • Strong experience in managing the customer lifecycle, ideally in a debt collection context
  • Knowledge of customer behaviour and engagement strategies
  • Strong understanding of contact centre technologies, CRM systems, and data analytics
  • Excellent project management skills with the ability to manage multiple campaigns simultaneously
  • Experience with campaign management software and analytical tools i.e SQL and/or Power BI
  • Exceptional communication and presentation skills
  • Ability to work collaboratively in a fast-paced environment
  • Ability to adapt to changing priorities and new challenges

We Offer: Along with our other benefits, we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees. We can offer you an opportunity to make a difference with worthwhile and meaningful work that will impact the future, while also investing in you personally with opportunity for growth and development.



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