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Associate System Engineer

1 week ago

Auckland, Auckland, New Zealand Canonical Full time
Overview

Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.

Responsibilities

This globally remote role entails working from your remote home office to provide technical support for employees. You will be available to take ownership of new cases via telephone, email, and web. You will act as an internal customer advocate, keeping them updated in a timely manner. You will ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.