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Customer Relations Specialist

7 days ago

Christchurch, Canterbury, New Zealand Farmlands Co-operative Society Limited Full time
About the Role

Farmlands Co-operative Society Limited is seeking a skilled CUSTOMER RELATIONS SPECIALIST to join our team. As a Customer Relations Specialist, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional service and support.

About You

We are looking for someone who has a background in customer experience, sales, or a related field. You should have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A passion for rural agriculture and horticulture would be an advantage.

Your Key Responsibilities

- Manage feed contracts, process orders and queries through various touchpoints and channels
- Support external shareholders, Farmlands staff, and Rural Merchants
- Take ownership of resolving customer issues and consistently build loyalty and partnerships
- Collaborate with wider teams to ensure high-quality service delivery

About Us

Farmlands is New Zealand's largest farming co-operative, with over 1200 staff across 80 locations. We offer a collaborative fast-paced environment where we value 'Minds Open', 'Be-ing You', and 'See-ing it Through'. Join us and contribute to a Kiwi-owned brand that enables improved profitability and productivity for NZ farmers and growers.