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Auckland Export Customer Care

1 week ago

Auckland, Auckland, New Zealand Team Recruitment Full time

Team Recruitment is seeking an experienced customer care specialist to join our team in Auckland. As the successful candidate, you will have at least 3-5 years of import and export airfreight experience, with a strong passion for delivering customer excellence.

Your key responsibilities will include:

  • Providing exceptional customer service and ensuring customer-specific KPIs are met
  • Serving as a key point of contact for the customer, providing up-to-date information on shipments throughout the order lifecycle
  • Liaising with local and overseas KN stations and agents to facilitate shipment movement and completion
  • Determining specific service requirements and ensuring regulatory requirements and documentation are correct

The ideal candidate will possess:

  • A minimum of 3+ years of air logistics experience, preferably in export airfreight
  • Exceptional attention to detail and time management skills
  • A passion for dealing with customers and solving complex problems
  • Ability to work under pressure and maintain a positive attitude

We offer a range of benefits to support your well-being:

  • Fully subsidised health insurance for yourself and immediate family
  • A wellness allowance of up to $300 per annum
  • Confidential EAP services
  • Flu vaccinations, birthday cakes, Christmas gifts, and more