Customer Service Specialist

2 days ago


New Plymouth, Taranaki, New Zealand The Warehouse Group Full time

About Us

The Warehouse Group operates several well-known brands in New Zealand, aiming to provide exceptional customer experiences through various public good and sustainability initiatives.

We pride ourselves on having a strong presence in almost every kiwi home and community through our iconic 'red sheds', driven by a commitment to customer satisfaction.

Role Description

This position involves working as a valuable member of our Shopfloor team, focusing on delivering an exceptional customer experience and ensuring our customers receive the best possible service.

You will thrive in our fast-paced environment, demonstrating a strong work ethic to meet deadlines while maintaining high service standards. Collaboration is key, whether it's collecting trolleys, restocking shelves, cleaning areas, ticketing products, or providing top-notch customer service.

If you're passionate about delivering outstanding customer service and enjoy working as part of a team, we invite you to apply for this opportunity.

Standard working hours are:

  • Sunday to Thursday: 9am to 5:30pm
Key Requirements

We look for candidates with:

  • Some experience in retail, hospitality, or customer-facing roles - preferable but not essential.
  • Strong communication skills.
  • A positive attitude and enthusiasm for learning.
  • The ability to perform physically demanding tasks like heavy lifting, ladder climbing, and prolonged standing.
  • Effective time management and teamwork skills.
  • Forklift experience is desirable but not required.
What We Offer

As a valued member of our team, you'll enjoy a range of benefits and support:

  • Team Card: Enjoy discounts at our brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and Torpedo7.
  • Here for Good Leave: Take a paid day off each year to volunteer and make a difference in your community.
  • Birthday Leave: Celebrate your special day with a paid day off each year.
  • Counseling: Access free confidential counseling and advice through Benestar.
  • Career Progression: Explore opportunities for growth within our company.
  • And many more benefits

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