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Provisioning Support Specialist

2 weeks ago

Nelson, Nelson, New Zealand Giacom Group Full time
Job Overview

We have an exciting opportunity for a Provisioning Support Specialist to join our Broadband Team.

This role involves working in our Provisioning team, supporting our partners (customers) with the installation of Broadband.

Your primary goal will be to ensure timely and efficient installation of Broadband services while maintaining excellent customer relationships.

Main Responsibilities:
  • Track and monitor orders from start to completion.
  • Update suppliers' portals in real-time for ordering and obtaining updates.
  • Liaise with resellers and suppliers to resolve issues, providing regular proactive updates.
  • Evaluate supplier performance to meet key deliverable dates.