Technical Support Specialist

6 days ago


Christchurch, Canterbury, New Zealand Tait - New Zealand Full time
About Tait - New Zealand
We are a global leader in designing and delivering critical communications networks for public safety, transportation, and utility customers. Our company has been around for over 50 years and has a strong presence in the market. We are committed to making a difference in families and communities by employing people who share our values of commitment, courage, and integrity.

Job Description
As a Customer Support Analyst, you will be part of our essential business services team in the Service Management Centre (SMC). Your primary responsibility will be to provide remote technical support to clients' critical communication systems and networks through the management of network events and incidents from start to resolution. You will work collaboratively with a team to resolve issues and ensure customer satisfaction.

Key Responsibilities
  • Work in an ITIL framework-based IT Service Management environment
  • Manage network events and incidents from start to resolution using Tait's Managed Service tool suite
  • Provide world-class solutions and support experience within a global organisation

About You
To succeed in this role, you must have a NZQA Level 5 Diploma or higher majoring in Electronics, Computing, Software, Technical Support, or Networking Technologies. You should also have excellent oral and written communication skills and be able to work as part of a 12-hour rotating shift roster.

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