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Application Support Specialist

2 weeks ago

Auckland, Auckland, New Zealand FNZ Full time

About the Role

We are seeking an experienced Application Support Specialist to join our team. As a key member of our production support function, you will play a vital role in ensuring the seamless functioning of our application as deployed.

Your Key Responsibilities

  • Provide Application Support - ensuring that the application is working correctly as deployed.
  • Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
  • Release & Change Management – support testing and release process for production fixes.
  • Service Transition – facilitate the transition between project support and production support for all changes.
  • Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The Ideal Candidate

  • Relevant production support experience and/or qualification within a relevant field.
  • Intermediate SQL skills.
  • Passionate about providing an excellent service experience for our clients.
  • Strong analytical thinking and keen attention to detail.
  • Highly logical with proven problem-solving abilities.
  • Independent, self-directing and delivery focused working style.
  • Good communication skills, confident in dealing with internal and external clients.
  • Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Excellent organizational, administration and time management skills.