Service Performance and Analysis Manager

2 days ago


Wellington, Wellington, New Zealand NZ Post Full time
About NZ Post Careers
We offer a range of exciting opportunities for professionals who share our vision of delivering exceptional customer experiences. Our careers page provides detailed information on current job openings, company culture, and benefits.

Job Description
This is a fantastic opportunity for an experienced leader to join our team as a Customer Operations Manager. In this role, you'll drive business outcomes through data analysis and operational excellence, leading a high-performing team of analysts and specialists.

Main Responsibilities
- Develop and implement reporting frameworks to support informed decision-making
- Lead a team of experts in data analysis and capacity planning
- Collaborate with stakeholders to inform business strategy and enhance service performance

Your Requirements
- Proven experience in people leadership, data analysis, and capacity planning
- Strong technical skills, including SQL, Excel, and advanced BI tools
- Excellent communication and presentation skills, with the ability to influence stakeholders

About You
You'll be an innovative and results-driven professional who excels at driving business outcomes and enhancing service performance. If you're passionate about data-driven decision-making and customer-centricity, we encourage you to apply.

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