Hotel Sales and Reservations Manager

7 days ago


Auckland, Auckland, New Zealand Pullman Full time

**Job Description**

We are looking for a highly motivated and experienced Reservations Supervisor to join our team at Pullman Auckland Hotel and Apartments. In this role, you will play a key part in achieving the hotel's revenue targets and ensuring the success of our front office operations.

As a leader in the front office team, you will be responsible for managing group bookings and FITs, processing commissions, and supervising, training, and guiding new starters. You will also work closely with the Front Office Manager, Director of Revenue, Director of Sales, and the Event Sales Team to drive sales growth and improve operational efficiency.

To excel in this role, you will need strong leadership skills, with the ability to motivate and inspire your team. You must also be able to build relationships quickly to mutual benefit with a variety of people and have exceptional organisational skills with an eye for detail.

You will have experience working with computer systems, including Excel, Opera Cloud, PowerPoint, and Outlook, and be highly analytical. Additionally, you will be a dynamic, guest-focused, and vibrant personality who is passionate about delivering exceptional customer service.

Responsibilities:

  • Manage group bookings and FITs to ensure seamless execution and communication
  • Process commissions and provide accurate financial reporting
  • Supervise, train, and guide new starters to meet expectations
  • Develop and maintain strong relationships with internal stakeholders and external partners
  • Drive sales growth and improve operational efficiency through collaboration with the Front Office Manager and other department heads

What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including access to our Accor Academy, where you can earn while you learn. You will also receive discounted food and beverage, accommodation worldwide, and uniform provided and laundered. Daily staff meals will be provided while on duty, and you will have access to our Employee Assistance Program and Parental Leave Scheme.


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